FAQ & Help
Contact
NoTomorrow – Events GmbH | SunIce Festival
Via Suvretta 6
7500 St. Moritz
Didn't find your answer here or need help? Get in touch by email.
General
Don't worry, its official SunIce business ;)
We didn't want to name our store "SunIce Merch" or something boring like that. We have big plans for this label, so we created the sub-brand "FrontRow".
For optimal longevity of your product, follow these care instructions:
- Wash products at 30° max
- Wash inside-out to protect the print
- Do not use fabric softener or heavy-duty detergent
- Avoid tumble-drying
- Iron inside-out, avoid ironing the print
- Wash before first wear – the product can have print residue
Out products are all relaxed-oversize fit. If in doubt, we recommend the smaller size.
Here are a few references:
- Luana is 171cm wearing size M
- Diego is 175cm wearing size M
Some products also have size guides in their descriptions.
Orders & Payment
We take:
- Twint
- All common Credit Cards
- Paypal
No, due to our print-on-demand system, placed orders immediately enter the production queue at our supplier and cannot be canceled. If you want, you can return your product upon receipt.
Shipping
Our products usually ship to EU and Switzerland within 1–2 weeks from Germany.
In some cases and during production-intense times like Christmas it may take up to 3 weeks.
International shipping beyond the EU usually takes 2-4 weeks.
Returns
If you picked the wrong size, don’t like the item, or have any other issue with your order, we’ll happily arrange a return.
We do not accept returns of washed, heavily used, or dirty products.
If you would like to issue a return, please see our returns page.